Frequently Asked Questions

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About the Service

How does it work?
Who can use Hayat Telehealth services?
Do you offer emergency medical services?
What services do you offer?

My Appointment

How do I schedule a consultation?
What should I expect during a telehealth consultation?
Can I choose my doctor or specialist?
What if I need to cancel or reschedule?

Costs and Payments

How much does a consultation cost?
Is there a subscription fee or any hidden costs?
What payment methods are accepted?
Are there financial assistance programs for low-income patients?

Privacy and Security

How is my personal and medical information protected?
Are my consultations confidential?
What is the policy on data storage and handling?
Who has access to my medical records?

Aftercare and Support

What follow-up services are available after a consultation?
How can I access my medical records and consultation history?
What should I do if I have a question or concern about my treatment?
How does Hayat Telehealth ensure continuous quality and satisfaction?

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